This may mean rescheduling appointments in order to meet this need.Ī doctor, nurse or other health care professional may also require a chaperone to be present for certain consultations. The practice will endeavour to provide a formally trained chaperone upon request, but patients would help us by requesting a chaperone when booking an appointment where a chaperone is required. Patients are entitled to ask for a chaperone for any consultation, examination or procedure where they feel they prefer to have a chaperone. The practice is committed to providing a safe and comfortable environment where patients and staff are confident that best practice is being followed. We encourage patients to join our Patient Participation Group and to complete Friends and Family Feedback so we can continually strive to improve the service we offer.We respect our patients’ rights of confidentiality and access to their medical records.We aim to ensure a high quality, safe and effective environment.We provide information about our services in our practice leaflet and on our website.To promptly investigate any complaints.To provide repeat prescriptions within 72 hours.To provide a home visit service where appropriate.For a Duty Doctor to be available daily for urgent appointments and advice.To provide appropriate care and treatment and involve patients in decision making about their care and treatment.To provide an honest, professional and efficient service which is responsive to the needs of our patient population.
To provide safe, high quality and up to date medical care in order to prevent and treat ill health and to improve the wellbeing of our patients.
The aims and objectives of Gravel Hill Surgery are:
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